PDF Download of our Policies
All payments are due in full at time of booking.
Due to limited availability on our calendar, travel schedule, and many other factors, we request that you cancel at least 48 hours before a scheduled appointment. This gives us the opportunity to fill your slot should you not be able to keep the appointment. You may cancel your appointment by phone or email (firstname.lastname@example.org). If you want to cancel your appointment before 48 hours, we can reschedule your appointment to another time within 5 business days following the original appointment date. We reserve the right to cancel or reschedule an appointment at any time due to unforeseen situations that may be due to a medical, travel, or personal situation.
No Show Policy
Your appointment is very important to us. However, we understand there are unexpected situations that may conflict with our schedule time. Any cancellation or reschedule made less than 48 hours before our appointment time will be considered a no-show and will result in your forfeiting the session. In the event of a true, unavoidable emergency, we will do our best to reschedule your service for another time that is convenient to you.
When you sign up for this program, you are holding a spot on our calendar to provide the best service possible to you. We hope you'll take advantage of our time together, but if you do not, we unfortunately cannot provide a refund. We will work with you to the best of our ability to accommodate schedules to ensure you get the most out of this program. To encourage commitment to training, refunds are not offered. In the unfortunate circumstance that your dog passes away, previously unused, paid training sessions will graciously be refunded.
All Pawsitive Purpose Dog Training clients are expected to comply with the following policy:
1. Attend our scheduled appointments in a timely manner and fully prepared to
2. All recommendations must be followed as intended. Written handouts will be
provided as supplemental material to facilitate learning and document
recommendations for future reference.
3. Clients are to follow the instructions that are given by the trainer. Any deviation of
the training techniques discussed can and will change the expected results of the
training. If you resort to methods which are not condoned by the trainer, your lessons
may be forfeited based on the trainer’s judgement.
4. The use of any training tools that have not been explicitly recommended by your
trainer will lead to the immediate termination of the program.
I understand that I’ll be gather a large amount of information about your family and your dog.
You can rest assured that this information will be held in confidence. I will never share your
information without your knowledge and approval.
All services will be rendered as scheduled outside of severe or inclement weather. Inclement weather means the trainer cannot safely drive or it is not safe for the dog to train in the weather. Your trainer will contact you as soon as possible if services need to be cancelled due to weather.
For our first lesson, please have your dog on a leash and behind a barrier (closed door, crate that is closed and locked, baby gate that they cannot climb over, etc) when I arrive, unless we have agreed on other safety precautions in advance. This is not only for my safety, but the safety of you and your dog. If any safety measures need to be in place for subsequent lessons, this will be conveyed by your trainer after the first lesson.
Let the trainer know if you are working with other pet care facilities, including, but not limited to: Pet sitters, Dog walkers, Dog Day Care Facilities, Groomers, or other Dog Trainers. Knowing these things will allow us to better serve your needs for different situations.