Welcome!

Welcome to working with Pawsitive Purpose! I look forward to getting to know you and your dog on your path to reaching your training goals. This is an overview of what to expect while working with me. I realize that this may be your first time working with a professional dog trainer so you’ll learn about what you can expect from me, what I’ll expect from you, and how to prepare for the next steps so we can begin working together.

How Our Dog Training Programs Work

Over the next few weeks we’ll work together as a team to improve or change your dog’s behavior. Based on your dog’s prior history, your family’s situation, and the dog’s daily environment, I’ll work with you to create a plan that can be implemented quickly and effectively. During our sessions, I'll observe and explain your dog’s behavior. I’ll then demonstrate and coach you on how to implement some safe techniques to help your dog’s behavior. You’ll learn about the science behind the behavior and the training techniques.

What You Can Expect from Your Dog Trainer

Communication

I value timely communication and promise to respond quickly to your questions and feedback.

I will communicate primarily through email so keep an eye out for notes, handouts, and reminders in your inbox. Please feel free to reach out through email or phone if you have questions.

All my clients deserve my full attention when I am working with them in person so please keep in mind that my availability to answer phone calls or respond to voicemails immediately is limited. I will respond to your voicemails and emails as quickly as my schedule allows.  Thank you in advance for your understanding.

Preparing for Training Sessions

WHEN? – If you are taking private lessons, we will meet at a cadence that suites your schedule and the goals we’ve set out to reach. I strongly recommend that we hold in-person sessions once a week or every other week depending on your schedule and urgency of reaching your goals.  Each session will be approximately one hour.

WHO? – During sessions of any sort please be prepared to have all immediate family members attend. Everyone’s participation, support, and execution will be critical to reach your training goals.   

WHERE? – Private sessions will be held where your dog primarily needs to improve his or her behavior. This can be in your home, local park, or other familiar environment.

The location will be included in the confirmation email that is sent out before each session.

What to Bring With You To Training Sessions

Please make sure you have the following handy for every session:

  • At least 100 mini-M&M sized pieces of your dog’s favorite treats

  • One or two of your dog’s favorite toys

  • A harness and 6-foot leash for your dog

  • A non-slip bathmat

  • A pen and notepad

  • Poop bags in the case that we are meeting outside of your home

List of Reinforcers Your Dog May Enjoy Training With

Every dog has different preferences so we will work together to determine which rewards will work in which situations for the best results. These are some common rewards you may want to consider.

  • Hard treats (Milkbones, rawhides, kibble, etc.)

  • Soft treats (Cheese sticks, chicken, hot dogs, bagged training treats, etc.)

  • Toys (Balls, stuffed toys, Kongs, nylabones, etc.)

  • Touch (Ear scratches, belly rubs, etc.)

  • Verbal praise

What to Expect During Training Sessions

During sessions I will be actively engaged in teaching you how to train your dog. I will provide step-by-step instructions as well as demonstrate the training exercises. You will be expected to practice during the session with light critiquing from me and then continue practicing in between sessions.

I will provide a handout during each session that outlines observations, training tasks to practice, and a brief explanation about the training exercises.

Honesty

I will always be upfront about my observations, expectations, and what is and isn’t working. We’ll discuss progress on a regular basis so you understand what results can be expected and how your dog is progressing. 

Strategic Recommendations

As a professional dog trainer, I keep up with the latest research and news in the industry. My recommendations will always consider your best interests as well as your dog’s best interests on the path to reaching your dog training goals. Following the recommendations, I provide will help to ensure success in reaching those training goals. Failing to follow the specific instructions I provide will reduce your and your dog’s likelihood of reaching those training goals.

Confidentiality

I understand that I’ll be gather a large amount of information about your family and your dog. You can rest assured that this information will be held in confidence. I will never share your information without your knowledge and approval.

How to Get the Most Out of Our Time Working Together

5 tips to help you get the most out of these dog training sessions:

  1. Please come prepared for your sessions.

  2. Follow my specific training recommendations. Any deviations whether intentional or unintentional could stagnate or negate training progress.

  3. Be honest about how you feel about the training techniques and recommendations.

  4. Be honest to me about how you’ll be able to follow through or not follow through with the training recommendations.

  5. Do the homework that’s assigned and train your dog when the trainer isn’t present. Progress cannot be made without your participation.

Requesting Additional Services or Training

If you would ever like to add additional lessons or classes to your dog’s training program, please follow these steps:

1. Email me (info@PawsitivePurposeK9.com) or talk to me at the end of a lesson to request additional lessons

2. We will discuss pricing and additional needs to make sure we are getting you the best option for you and your dog

3. Pay for and set up additional lessons.

Our Policies and Procedures

Payments

All payments are due in full at time of booking.

Cancellation Policy

Due to limited availability on our calendar, travel schedule, and many other factors, we request that you cancel at least 48 hours before a scheduled appointment. This gives us the opportunity to fill your slot should you not be able to keep the appointment. You may cancel your appointment by phone or email (info@pawsitivepurposek9.com). If you want to cancel your appointment before 48 hours, we can reschedule your appointment to another time within 5 business days following the original appointment date. We reserve the right to cancel or reschedule an appointment at any time due to unforeseen situations that may be due to a medical, travel, or personal situation.

No Show Policy

Your appointment is very important to us. However, we understand there are unexpected situations that may conflict with our schedule time. Any cancellation or reschedule made less than 48 hours before our appointment time will be considered a no-show and will result in your forfeiting the session.  In the event of a true, unavoidable emergency, we will do our best to reschedule your service for another time that is convenient to you.

Refund Policy

When you sign up for this program, you are holding a spot on our calendar to provide the best service possible to you. We hope you'll take advantage of our time together, but if you do not, we unfortunately cannot provide a refund. We will work with you to the best of our ability to accommodate schedules to ensure you get the most out of this program.  To encourage commitment to training, refunds are not offered. In the unfortunate circumstance that your dog passes away, previously unused, paid training sessions will graciously be refunded.

Compliance Policy

All Pawsitive Purpose Dog Training clients are expected to comply with the following policy:

1. Attend our scheduled appointments in a timely manner and fully prepared to

    participate.

2. All recommendations must be followed as intended. Written handouts will be

    provided as supplemental material to facilitate learning and document

    recommendations for future reference.

3. Clients are to follow the instructions that are given by the trainer. Any deviation of

    the training techniques discussed can and will change the expected results of the

    training. If you resort to methods which are not condoned by the trainer, your lessons

    may be forfeited based on the trainer’s judgement.

4. The use of any training tools that have not been explicitly recommended by your

    trainer will lead to the immediate termination of the program.

Confidentiality

I understand that I’ll be gather a large amount of information about your family and your dog.

You can rest assured that this information will be held in confidence. I will never share your

information without your knowledge and approval.

 

Weather

All services will be rendered as scheduled outside of severe or inclement weather. Inclement weather means the trainer cannot safely drive or it is not safe for the dog to train in the weather.  Your trainer will contact you as soon as possible if services need to be cancelled due to weather.

 

Safety

For our first lesson, please have your dog on a leash and behind a barrier (closed door, crate that is closed and locked, baby gate that they cannot climb over, etc) when I arrive, unless we have agreed on other safety precautions in advance. This is not only for my safety, but the safety of you and your dog. If any safety measures need to be in place for subsequent lessons, this will be conveyed by your trainer after the first lesson.

Disclosure

Let the trainer know if you are working with other pet care facilities, including, but not limited to:  Pet sitters, Dog walkers, Dog Day Care Facilities, Groomers, or other Dog Trainers. Knowing these things will allow us to better serve your needs for different situations.

I hope this welcome information has helped you better understand how we’ll work together to help your dog reach his or her training goals. Remember that I’m here for you, your dog, and your family and that I truly want you to be successful. If you ever have any questions or concerns, please reach out.

 

I look forward to working with you!

Sincerely,

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